Terms & Conditions

1. Introduction

These Terms and Conditions (the “Terms”) govern your use of the website located at www.sharp.ag (the “Website”) and all associated services offered through it (collectively, the “Service”).
Please read these Terms carefully. By accessing, registering, or using the Service, you agree to be bound by:
These Terms;

  • Our Privacy Policy;
  • Our Cookies Policy;
  • Our Responsible Gaming Policy; and
  • All game-specific or betting rules referenced throughout the platform.

If you have any questions regarding these Terms, please contact us at:
[email protected]
Sharp.ag is operated by Sharp Entertainment Group, licensed and regulated in Costa Rica.

2. General Terms

We may amend these Terms at any time. When material changes are made, we will notify you via the email address registered to your account or through a notice on our website. Continued use of the Service after changes indicates acceptance of the updated Terms.
If you disagree with any changes, you must cease use of the Service and may request to close your account and withdraw available funds.

3. Your Obligations

By registering and using the Service, you confirm that:

  1. You are at least 18 years old or of legal betting age in your jurisdiction.
  2. You are not accessing the Service from a restricted country (see full list on the site).
  3. You will only use your account for personal entertainment purposes.
  4. You are not acting on behalf of any third party or placing bets as part of a syndicate.
  5. You are not depositing or wagering funds derived from criminal activity.
  6. You accept that all bets are final and acknowledge the risk of loss.
  7. You will act in good faith and not attempt to manipulate the platform or gain unfair advantage.

4. Registration

To create an account:

  1. You must complete the registration form and provide accurate and current information.
  2. Sharp.ag may request verification documents, such as a valid government-issued ID and a utility bill.
  3. You may only register one account. Duplicate accounts may be closed and funds forfeited.
  4. Sharp.ag may use third-party services to verify your identity and financial standing.
  5. You must choose a strong password and keep it confidential. If you suspect unauthorized access, notify us immediately at [email protected].

5. Account Usage

  1. All activity on your account is your responsibility.
  2. Accounts may be suspended or closed for breach of these Terms or suspected fraud.
  3. We may restrict, cancel, or void bets at our discretion to preserve the fairness and integrity of the platform.

6. Inactivity

  1. Accounts with no deposit or betting activity for 12 months are deemed inactive.
  2. A maintenance fee of 2% or $5/month (whichever is greater) may apply.
  3. After 84 months of inactivity, remaining funds may be donated to responsible gaming initiatives.

7. Deposits & Withdrawals

  1. Deposits must be made via approved payment methods listed on the Website.
  2. Sharp.ag is not a financial institution and does not pay interest on balances.
  3. Funds must be wagered at least once before withdrawal. Additional rollovers or fees may apply in case of irregular activity.
  4. Withdrawals must be made to the original deposit method, subject to verification.
  5. KYC checks will be required once your total transactions reach the legal threshold.

8. AML Compliance

  1. Sharp.ag complies with Costa Ric’s AML laws and may report suspicious transactions.
  2. We may delay or block transactions pending investigation.
  3. We reserve the right to request documentation and to suspend or close accounts that fail verification.

9. Responsible Gaming

We support responsible gaming. You may request deposit limits, self-exclusion, or time-out options by contacting us at [email protected].

10. Errors and Voids

  1. Sharp.ag reserves the right to void bets affected by system or human error.
  2. Any malfunction or manipulation of odds, payouts, or results may result in account investigation and fund forfeiture.

11. Casino Rules

  1. Virtual and live casino games are provided by licensed third-party providers.
  2. Each game provider has its own terms. In case of conflict, the provider's terms take precedence.
  3. Sharp.ag prohibits the use of bots, automated play, or unfair advantage tools in any form.

12. Fraud and Cheating

  1. Sharp.ag has a zero-tolerance policy toward fraud, including but not limited to:
    Use of automated systems or bots
  2. Collusion or chip dumping
  3. Card counting or data manipulation
  4. Bonus abuse or identity fraud
  5. Confirmed violations may result in permanent account closure and reporting to authorities.

13. Disputes and Complaints

  1. If you wish to file a complaint or dispute a bet:
    Email us at [email protected] from your registered email address.
  2. We aim to respond within 28 days.
  3. If a resolution cannot be reached, disputes may be referred to our licensing authority.

14. Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Costa Rica. Any dispute arising under these Terms shall be subject to the jurisdiction of the courts of Costa Rica.

15. Final Provisions

  1. These Terms represent the entire agreement between you and Sharp.ag.
  2. If any provision is deemed invalid, the remainder of the Terms will remain in effect.